Terms of service
Terms of Service
Last updated: 23 October 2026
General information
Welcome to Kintale. "we", "us" and "our" refer to Kintale. We operate this online store and its website, including the content, features, tools, products and related services (the "Services"), with the aim of offering you a simple and safe shopping experience.
Our store runs on Shopify technology, which allows us to provide the Services.
These Terms of Service, together with the policies referred to in this document, set out the conditions for using our store and describe your rights and responsibilities as a customer.
By accessing our store, browsing it or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree with them, you must not use the Services.
Nothing in these terms limits the rights you have under applicable consumer protection law.
1. Access and account
To use our Services, browse the store or make purchases, you may need to provide information such as your name, email address, delivery address and the details needed to process payment.
You agree to provide true, complete and up-to-date information, and to keep it current when necessary.
If you create an account, you are responsible for keeping your login details confidential and for all activity carried out through it. You must not share, sell, transfer or assign your account to third parties without our permission.
By using the Services, you confirm that you have the legal capacity to accept these terms under applicable law.
2. Our products
At Kintale we aim to show our products as accurately as possible, including their images, colours, features and descriptions.
However, colours and the appearance of products may vary slightly depending on the screen, device or settings you use.
Product images are for illustrative purposes and do not replace the features and specifications given in the product description.
We reserve the right to update descriptions, change availability or remove products from the store when necessary, while respecting orders already accepted and your rights as a consumer.
3. Orders
When you place an order, you request to buy the selected products and authorise us to charge the corresponding amount using the payment method you choose.
We will confirm acceptance of your order by sending a confirmation message once the necessary checks and payment processing have been completed.
We reserve the right to refuse or cancel orders where there is a legitimate reason, such as an obvious pricing error, lack of availability, reasonable suspicion of fraud or payment issues. Where applicable, we will let you know and refund any amount already paid.
Please check your order details carefully before completing your purchase. Once an order has entered processing or has been dispatched, we may not be able to stop it. This does not limit your legal rights to cancel, return or receive a refund.
Returns, cancellations and refunds are handled in accordance with our Returns and Cancellations Policy and applicable law.
4. Prices and payments
The prices that apply are those shown in the store at the time you place your order, unless there is an obvious error or a specific promotional condition.
Prices, discounts and promotions may change, but changes will not retroactively affect orders already accepted, unless applicable law provides otherwise.
Prices are shown in pounds sterling (GBP) and include VAT where applicable. Before you complete your purchase, the relevant amounts will be shown, including delivery charges.
The payment methods available will be shown during checkout. By placing an order, you confirm that you are authorised to use the payment method you have selected.
If there is a payment error, a duplicate charge or any other payment issue, please contact us at Kintale.uk@gmail.com so that we can review the case.
5. Shipping and delivery
At Kintale we work to process and deliver orders within the timeframes shown in our store.
Processing and delivery times:
Order processing: within 3 business days.
Estimated delivery: 5 to 8 business days.
Processing is the time needed to prepare your order before it is dispatched. The delivery time is the estimated time for transport to the address you provided.
These timeframes are estimates and may vary due to circumstances such as carrier delays, periods of high demand, logistical issues, weather conditions or customs procedures, where applicable.
If there is a significant delay, we recommend that you contact us so that we can check the status of your order.
It is your responsibility to provide a correct and complete delivery address. If you notice an error in the address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the address.
Delivery is considered complete in accordance with the applicable conditions and current law. Nothing in this section limits your rights as a consumer in the event of non-delivery, delay or other breach.
For more information, please see the shipping information in our store.
6. Intellectual property
The content of our store, including text, photographs, images, graphics, logos, designs, videos and other materials, is protected by applicable intellectual property laws.
Unless we have given prior written permission or the law allows it, you may not copy, reproduce, distribute, modify, publish or commercially use these materials.
Access to the store does not grant you any ownership rights over its content, trademarks, designs or graphic elements.
Trademarks and content belonging to third parties remain the property of their respective owners.
7. Third-party tools and services
Our store may use tools or services provided by third parties, such as payment platforms, analytics services, customer service applications and logistics tools.
These services may be subject to their own terms and privacy policies.
We do not control every aspect of external services and are not responsible for problems outside our reasonable control. However, this does not limit the legal obligations we owe to our customers.
The use of optional third-party tools must comply with the conditions applicable to each service.
8. Links to third-party websites
Our store may include links to web pages or platforms managed by third parties.
These links are provided to make it easier to access additional information or services. We do not necessarily control their content, policies or practices.
We recommend that you review the terms and privacy policies of any external website before providing personal information or completing a transaction.
9. Relationship with Shopify
Kintale uses Shopify as the technology platform to manage and offer its online store.
Purchases made in our store are made directly from Kintale. Shopify provides the technology infrastructure but does not replace Kintale as the seller of the products you purchase from our store.
The use of Shopify and related services may also be subject to the terms and policies of that platform.
10. Privacy policy
Our Privacy Policy explains how we collect, use, store and share the personal information you provide when using our store.
By using the Services, you acknowledge that you can read this policy to learn about our data processing practices.
We recommend that you read it before making a purchase or providing us with personal information.
11. Comments and reviews
If you publish comments, suggestions or reviews about our products, you must make sure that their content is lawful, truthful and respectful of the rights of third parties.
You must not publish content that is misleading, defamatory, threatening, discriminatory, illegal or that infringes intellectual property rights.
By submitting content to our store, you authorise us to use it to manage, display and promote our products and Services, within the limits permitted by applicable law and without prejudice to your rights.
We will not knowingly publish sensitive personal information that is not necessary to display a review. We may moderate or remove content that breaches these terms or applicable law.
12. Errors and inaccuracies
From time to time, our store may contain typographical errors or inaccuracies relating to descriptions, prices, promotions, delivery charges or availability.
We reserve the right to correct errors and update information when necessary.
If an error affects an order you have already placed, we will let you know where applicable and take appropriate action in accordance with applicable law, including justified cancellation of the order and refund of any amounts paid where appropriate.
13. Prohibited uses
You must not use our store or its content for unlawful, fraudulent or unauthorised purposes.
In particular, the following is prohibited:
Breaking laws, regulations or the rights of third parties.
Providing false or misleading information.
Attempting to access accounts, systems or data without authorisation.
Introducing viruses, malicious code or anything that may affect the operation of the store.
Collecting personal information about other users without authorisation.
Sending spam, carrying out phishing activities or using the store to commit fraud.
Copying, extracting, reproducing or commercially exploiting the content of the store without authorisation.
Interfering with the security measures or operation of the Services.
We may restrict or suspend access to the Services where there are legitimate grounds to believe they are being used contrary to these terms or applicable law.
14. Automation and agents
Automated systems must not be used to access or interact with our store in a way that breaches these terms, bypasses security measures, collects data without authorisation or harms the operation of the Services.
We may apply reasonable technical measures to protect the store against abusive use or unauthorised access.
This section is not intended to restrict the use of automated tools that are permitted by applicable law or expressly authorised by us.
15. Suspension and termination of access
We may suspend or restrict access to the Services where necessary for security reasons, to prevent fraud, for breach of these terms or for other legitimate causes.
These measures will not affect your statutory rights as a consumer or any outstanding obligations we must fulfil under applicable law.
16. Availability and warranties
We aim to keep the store available and to provide accurate information about our products.
However, we cannot guarantee that the website will be available uninterrupted or free from technical errors.
The warranty limitations set out in these terms apply only to the extent permitted by current law.
Nothing in this section excludes the statutory rights that apply to products, including your rights in the case of faulty goods, lack of conformity or breach of the seller's obligations.
17. Limitation of liability
To the extent permitted by applicable law, Kintale is not liable for losses arising from technical interruptions, third-party failures or circumstances beyond our reasonable control.
This limitation does not apply where liability cannot be lawfully excluded or limited, and it does not affect your non-waivable rights as a consumer.
In particular, nothing in these terms limits any liability that applies by law for breach of contract, lack of conformity of products, non-delivery or any other obligation enforceable under applicable law.
18. Indemnity
To the extent permitted by applicable law, if you use the Services unlawfully or breach these terms and cause loss to Kintale or to third parties, you may be liable for the consequences provided by law.
This provision does not impose obligations beyond those permitted by law and does not remove the rights that apply to consumers.
19. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
The affected provision will be interpreted or adjusted, where possible, so that it complies with the law and the purpose of these terms.
20. Waiver and entire agreement
The fact that we do not exercise a right under these terms does not mean that we waive it.
These terms, together with the policies published in our store, form the general framework that governs the use of the Services, without prejudice to any specific agreements that may apply to a purchase and the rights established by current law.
21. Assignment
You may not transfer your rights or obligations under these terms to third parties without our prior permission, unless applicable law provides otherwise.
Kintale may reorganise or transfer its rights and obligations where there is a legitimate reason, respecting consumer rights and applicable legal obligations.
22. Governing law
These terms are governed by the law of England and Wales. Where you are a consumer resident in another part of the United Kingdom, the laws of that part also apply to the extent required.
Nothing in this section deprives you of any mandatory legal protections that apply to you in your place of residence or of the complaint mechanisms available to you under the law.
23. Electronic communications
By using our store or placing an order, you agree to receive electronic communications related to managing your purchase, your account, delivery and other matters necessary to provide the Services.
Marketing communications are subject to the applicable legal requirements and to your communication preferences.
It is your responsibility to keep your email address up to date so that you receive communications about your orders.
24. Changes to these Terms of Service
We may update these terms to reflect changes to our Services, our operations or applicable legal obligations.
The current version will be available on this page, together with the date of its last update.
Where necessary, we will notify significant changes in accordance with applicable law.
25. Contact information
If you have questions about these Terms of Service, you can contact us by email at:
Kintale.uk@gmail.com