Política de envío

Shipping Policy

Last updated: 23 October 2026

At Kintale, we want your order to arrive safely and within the estimated timeframes. Below you will find all the information about processing, dispatch and delivery of your purchases.

1. Order processing

All orders go through a processing period before they are dispatched.

Our usual processing time is 3 business days, during which we prepare and handle your order for dispatch.

Business days do not include Saturdays, Sundays or UK bank holidays.

Once your order has been dispatched, the transport period begins until it reaches the delivery address you provided during checkout.

2. Delivery timeframes

The estimated delivery time is 5 to 8 business days from dispatch.

The total estimated time from placing your order to delivery is therefore approximately 8 to 11 business days, taking into account both processing and transport.

These timeframes are estimates and may vary depending on the destination, the carrier, demand or possible logistical issues.

3. Delivery charges

The delivery charges that apply to your order will be shown during checkout, before you complete your payment.

Any free delivery offer will apply in accordance with the conditions shown in the store at the time of purchase.

4. Order tracking

Once your order has been dispatched, you may receive a dispatch notification and, when available, a tracking number or link to check its status.

Please note that tracking information may take some time to update after dispatch.

If you do not receive tracking information or have questions about the status of your order, you can email us at Kintale.uk@gmail.com.

5. Delivery address

It is your responsibility to provide a correct and complete delivery address during checkout.

If you notice an error in your address, please contact us as soon as possible. Once your order has been processed or dispatched, we may not be able to change the delivery details.

Kintale cannot guarantee correct delivery when the address provided is incomplete or incorrect, without prejudice to any legal responsibilities that apply.

6. Delivery delays

Although we do our best to meet the estimated timeframes, delays may occur due to circumstances such as:

- Problems with the carrier.
- Periods of high demand or promotional campaigns.
- Adverse weather conditions.
- Logistical delays, where applicable.
- Bank holidays or other exceptional circumstances.

If your order exceeds the estimated delivery time, we recommend that you contact us so that we can check its status.

Delays do not remove any rights you have under applicable law.

7. Orders not delivered

If your order is marked as delivered but you have not received it, or if a problem occurs during delivery, please contact us so that we can review the information available and help resolve the issue.

If the parcel is lost, damaged in transit or not delivered, we will handle the matter in accordance with the circumstances of the case and applicable law.

8. Contact

If you have any questions about shipping, delivery timeframes or tracking your order, you can contact us at:

Kintale.uk@gmail.com

We will be happy to help.